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Clinic Development Manager - Gold Coast

Apply now Job no: 494094
Work type: Salary
Location: Gold Coast
Categories: Management

Are you an experienced Clinic / Practice Manager who has a real owner’s mindset? Are you motivated to develop a business ensuring that you achieve financial results and deliver exceptional client care through leading and coaching a team?

If so, here’s your chance to make your mark in Artisan Aesthetics Clinics, an exciting new business with the substantial backing of an ASX-listed company, which is set to change how we approach our skin-health and wellness.

Artisan Aesthetic Clinics is looking for a commercially astute Clinic Development Manager, who is accountable for all aspects of clinic operations, standards, financial performance and team leadership. You will have demonstrated experience in leadership, and will be passionate about supporting and coaching your team to deliver an amazing in-clinic and aftercare experience for clients which ultimately drives clinic profitability. You must be able to analyse business data and implement strategies to build a highly skilled team that thrives on improving their performance.

We operate in a fast-moving category, and being a new division, Artisan is essentially a startup business, so you must have high levels of energy, flexibility and the ability to operate autonomously within the set parameters. Ideally, you should have at least three years’ full-time (or five years part-time) experience as a clinic / practice / retail manager. You must be able to show that you have a proven track record of creating and leading high performance teams, demonstrating the ability to work cross functionally and collaboratively, and that you have great business acumen. If this sounds like you, then it doesn’t matter what sector you come from as we know we can provide you with the industry knowledge required to be successful in Artisan – so let’s chat!

More About You

It’s important to us that you align with our values, including a focus on client care, and of course profitability. You will be calm, confident, action-oriented and knowledgeable, as you will be expected to:

  • Ensure an exceptional, personalised experience is being delivered to all clients by all of your team
  • Drive revenue growth and profitability through increased bookings, treatments and product sales
  • Embed our ‘CARE’ operating rhythm: Planning and Coaching, Personalised Service, and Community Engagement into your clinic
  • Review business data and implement strategies to improve overall performance
  • Lead and coach the skills and importantly, the behaviours, of the clinic team, using our reward and recognition framework to drive performance
  • Manage team member performance including conducting performance reviews
  • Create relationships within the local community to support the acquisition of new clients to your clinic
  • Oversee clinic operations including, but not limited to, rostering, coordinating training and setting clinic budgets
  • Oversee the development of all team members to ensure succession and future career opportunities
  • Respond to and resolve feedback from the clinic team and clients
  • Oversee the implementation of a safe working environment, ensuring the clinic complies with health and safety requirements
  • Ensure all systems, processes and protocols are being adhered to
  • Be immaculately and professionally presented 

What’s in it for You

In addition to an attractive remuneration package which consists of a salary, superannuation, and a lucrative performance-based incentive scheme, you will also have access to:

  • Ongoing personal development through our in-house training company
  • Highly discounted services and treatments
  • Reward and recognition programs including attendance at industry conferences and the ability to win a fully-paid holiday overseas on our ‘Club Success’
  • Discounts from our parent company’s strategic partners
  • Salary packaging
  • Paid Parental Leave
  • Annual Flu vaccinations
  • Discounted health insurance
  • And much more


About Artisan Aesthetic Group

Artisan Aesthetic Clinics is a premium skin-health and wellness business with a difference. We are a division of the ASX-listed retailer Vita Group, that has over 25 years’ experience in running multiple locations and employs over 1700 people across Australia. We are a values-based organisation and we truly believe that the way you do things is as important as what you do. At Artisan, we go beyond simple appearance to enhance our clients’ lives, we believe that true skin-health and wellness requires a holistic approach and one size does not fit all.  From cosmetic injectables, laser and light-based therapies, regenerative treatments through to body contouring treatments, our highly qualified dermal therapists, nurses and doctors provide a truly tailored experience that empowers clients to look and feel their confident best – inside and out.

Our luxe clinics are an extension of our brand. They reflect the calibre of our people, our high-quality treatments and our personalised service. Artisan Clinics are supported by our medical board, a representative team of clinicians who work together to lead our clinics in best practice and delivering the highest levels of client safety and care. Artisan also has its very own training company, so we can ensure that our clinicians are always trained and developed to the highest level.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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