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Clinic Development Manager - Balmain

Apply now Job no: 496427
Work type: Full time, Salary
Location: Sydney - CBD, Inner West & Eastern Suburbs
Categories: Management

Are you an experienced leader/ manager who has an ‘owner’s mindset’? Are you motivated to deliver exceptional client care through setting and maintaining high standards and disciplines through leading and coaching your team – all with a view to running a highly profitable business?

If so, here’s your chance to make your mark in Artisan Aesthetics Clinics, a growing, premium business with the substantial backing of an ASX-listed company, set to change the way we approach our skin-health and wellness.

Artisan Aesthetic Clinics is looking for a commercially astute Clinic Development Manager, who is accountable for all aspects of clinic operations, including setting and maintaining standards, ensuring an exceptional client experience, delivering financial outcomes, and most importantly leading your team. We are a performance-driven organisation, so you will need to demonstrate your experience in leadership, and you will be passionate about supporting and coaching your team to deliver an amazing in-clinic and aftercare experience for your clients, which ultimately drives clinic profitability.

You will be able to analyze business data and implement strategies to build a highly skilled team that thrives on improving their performance. A proven career in leading a team in a fast-moving, customer-centric environment in an industry such a hospitality or retail would be advantageous.

Although owned by an ASX-listed company, Artisan is essentially a startup business, so high levels of energy, flexibility and the ability to operate autonomously within our structure and set parameters is required. Ideally, you should have at least three years’ full-time (or five years’ part-time) experience as a leader/manager. You’ll be able to show that you have a proven track record leading high-performing teams with strong inter-personal skills, demonstrating your ability to work cross-functionally, and collaboratively whilst managing a diverse team of nurses, doctors, dermal therapists and a front of house team.. Great business acumen is essential for you to succeed in this role. If this sounds like you, then it doesn’t matter what sector you come from, as we can provide you with the industry knowledge required to be successful in Artisan – so let’s chat!

More About You

We are a performance-driven organisation, and it’s important that our values align, including a focus on client care, and of course profitability. You will have commercial acumen, be calm, confident and action-oriented, as you will be expected to:

  • Ensure an exceptional, personalised experience is being delivered to all clients by your team
  • Drive revenue growth and profitability through increased bookings, treatments and product sales
  • Embed our ‘CARE’ operating rhythm: Planning and Coaching, Personalised Service, and Community Engagement into your clinic
  • Review business data and implement strategies to improve clinic and clinician performance
  • Lead and coach the skills and importantly, the behaviours, of the clinic team, using our reward and recognition framework to drive performance
  • Manage team member performance including conducting coaching sessions, one-on-ones and performance reviews
  • Create relationships within the clinic’s local community to support the acquisition of new clients to your clinic
  • Oversee clinic operations including, but not limited to, setting and managing clinic budgets, rostering and coordinating training
  • Oversee the development of all team members to ensure succession and future career opportunities
  • Respond to and resolve feedback from the clinic team and clients
  • Oversee the implementation of a safe working environment, ensuring the clinic complies with health and safety requirements
  • Ensure all systems, processes and protocols are being adhered to
  • Be immaculately and professionally presented 

What’s in it for You

In addition to an attractive remuneration package which consists of a salary, superannuation, and a lucrative performance-based incentive scheme, you will also have access to:

  • Ongoing personal development through our in-house training company
  • Highly discounted treatments, services & products
  • Reward and recognition programs
  • Discounts from our parent company’s strategic partners
  • Salary packaging
  • Paid parental leave
  • Annual flu vaccinations
  • Discounted health insurance
  • And much more


About Artisan Aesthetic Group

Artisan Aesthetic Clinics is a premium skin-health and wellness business with a difference. We are a division of the ASX-listed retailer Vita Group, that has over 25 years’ experience in running multiple locations and employs more than 1,600 people across Australia. We are a values-based organisation that is performance and outcome focused. We truly believe that the way you do things is as important as what you do, and with that in mind, everything we do at Artisan is measured, monitored and rewarded.

At Artisan, we believe that true skin-health and wellness requires a holistic approach and one size does not fit all.  From cosmetic injectables, technology-based laser and light therapies, biostimulators and regenerative treatments, through to body contouring treatments – our highly qualified nurses, doctors and dermal therapists provide a unique tailored experience that empowers clients to look and feel their confident best, inside and out.

Our luxe clinics are an extension of our brand. They reflect the caliber of our people, our high-quality treatments and our personalised service. Artisan Clinics are supported by our clinical education and training channel, a team of clinicians who work together to assess, educate and develop our people to be best in class, delivering the highest levels of client safety and care.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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