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We invest in the best!

Call Centre Team Leader - Brisbane

  • Brisbane - CBD & Inner Suburbs, QLD, Australia
  • Salary

Artisan Aesthetic Clinics operates a network of 20 premium cosmetic clinics and is establishing a client services team to secure new client appointments and reschedule existing clients. At Artisan, we CARE (Clients Are Really Everything) and this is a pivotal leadership role to ensure all clients receive exceptional service from their first interaction with Artisan.

The Call Centre TL will lead this new team, as well as perform outbound calls.

The role

  • Act as an Artisan brand ambassador
  • Lead a small, busy call centre team, and provide coaching where required
  • Achieve KPIs (volume of calls, and conversion rate)
  • Book client appointments through outbound calls
  • Provide regular reporting with actionable insights to the leadership team
  • Be flexible and willing to work as part of an extended team
  • Use ‘test and learn’ approach to deliver continuous improvements

About you 

You are driven to succeed, enjoy achieving results through others, and curate personalised client experiences. Additionally, you enjoy talking with clients in a busy phone environment and are curious to understand clients’ needs so you can use appropriate strategies to secure appointments.

  • Experience leading, coaching and developing a team (essential)
  • Experience in outbound appointment setting
  • Cosmetic, aesthetic and/or beauty industry experience (desirable)
  • Deliver reports that provide insights and improvement
  • Strong and effective communication skills 
  • Be flexible and willing to work as part of an extended team
  • Establish and lead a team to love what they do

What’s in it for You  

We pride ourselves on a fun and vibrant team culture, and you’ll benefit from reward and recognition programs, salary packaging, ongoing professional development and more.

You’ll enjoy access to our aesthetic treatments and products from our very talented clinicians, both as part of your training and at enviable rates.

About Artisan Aesthetic Clinics

At Artisan, we believe real beauty is a form of artistry achieved by feeling truly confident in who you are. Combining artistry with experience, we provide a tailored and safe environment, working together with our clients to achieve the very best results.

We are an equal opportunity employer and welcome diversity in the workplace

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