A woman covered in coloured paint looks to the camera

We invest in the best!

Client Experience Consultant - Cairns

  • Cairns & Far North, QLD, Australia
  • Part time

Are you a skilled customer service consultant who has a proven track record of delivering exceptional care for clients?

Artisan Cairns is looking for a Client Experience Consultant to play a pivotal role in cultivating an amazing in-clinic and aftercare experience to our clients, by offering a truly personalised service. As the first point of contact, you will need a client-centric approach, be able to build an instant rapport and drive a desired outcome for our clients and clinic. You will be eager to actively promote suitable products and treatments to clients and will truly enjoy supporting them on their skin journey.

About You 

It’s important to us that you align with our values, including a desire to provide a personalised experience and the best possible results for our clients. You will be eager to succeed, desire career progression, enjoy working in a collaborative team environment, and be brilliant at building relationships. Along with this, you will also possess:

  • Proven experience providing an exceptional, personalised experience to clients including scheduling appointments and assisting in determining what booking / treatment is most suitable
  • Confidence in achieving clinic KPIs
  • Ability to contact clients directly and make appointments over the phone
  • Eagerness to support the clinical team to follow-up with clients post treatment, and communicate client updates with the clinical team
  • Experience in maintaining accurate client records to ensure an effective and accurate database
  • Keen eye for detail to ensure the clinic is presented to the highest standard
  • Professionalism and an immaculate presentation
  • Proven ability to work autonomously with competing priorities

What’s in it for You 

In addition to an attractive remuneration package including a generous rewards structure, you will have access to benefits such as:

  • Heavily discounted aesthetic treatments and products
  • Organisational commitment to your ongoing professional development
  • Reward and recognition programs
  • Salary packaging
  • Paid parental leave after 12 months continuous service
  • And more


About Artisan Aesthetic Group

Artisan is a premium skin health and wellness brand that delivers a holistic experience to clients, through the full range of aesthetic modalities. We provide a caring, safe, structured and disciplined environment for our clinicians, enabling them to help our clients look and feel their confident best.

Master the Artistry of You ®.

We are an equal opportunity employer and welcome diversity in the workplace.

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