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Clinic Development Manager - Canberra

  • ACT, Australia
  • Salary

Are you an experienced leader / manager who has an ‘owner’s mindset’ and wants to run a highly profitable business? Are you motivated to deliver exceptional client care through leading and coaching your team to deliver high standards and are you used to achieving various KPI’s?

If so, here’s your chance to make your mark in Artisan Aesthetics Clinics.

Artisan Aesthetic Clinics is looking for a commercially astute Clinic Development Manager, who is accountable for all aspects of clinic operations, including setting and maintaining standards, ensuring an exceptional client experience, delivering financial outcomes, and most importantly leading your team. We are a performance-driven organisation, so you will need to demonstrate your experience in leadership, and you will be passionate about supporting and coaching your team to deliver an amazing in-clinic and aftercare experience for your clients, which ultimately drives clinic profitability.

You will be able to analyse business data and implement strategies to build a highly skilled team that thrives on improving their performance. A proven career in leading a team in a fast-moving, customer-centric environment would be ideal.

High levels of energy, flexibility and the ability to operate autonomously within our structure and set parameters is required. Ideally, you should have at least three years’ full-time (or five years’ part-time) experience as a leader/manager. You’ll be able to show that you have a proven track record in achieving KPI’s, leading high-performing teams with strong inter-personal skills, demonstrating your ability to work cross-functionally, and collaboratively whilst managing a diverse team of nurses, doctors, dermal therapists plus a front of house team. Strong business acumen is essential for you to succeed in this role.

More About You

We are a performance-driven organisation, and it’s important that our values align, including a focus on client care, and of course profitability. You will have commercial acumen, be calm, confident and action-oriented. You will be expected to:

  • Ensure that every client receives and exceptional, personalised experience from you and your team
  • Achievement of various KPI’s
  • Embed our ‘CARE’ operating rhythm (Planning and Coaching, Personalised Service, and Community Engagement) into your clinic
  • Review business data (for example, performance reports) and implement strategies to improve clinic and clinician performance
  • Lead and coach the skills and importantly, the behaviours, of the clinic team, using our reward and recognition framework to drive performance
  • Manage team member performance including conducting coaching sessions, one-on-ones and performance reviews
  • Create relationships within the clinic’s local community to support the acquisition of new clients to your clinic
  • Oversee clinic operations including, but not limited to, setting and managing clinic budgets, rostering and coordinating training
  • Oversee the development of all team members to ensure succession and future career opportunities
  • Respond to and resolve feedback from the clinic team and clients
  • Oversee the implementation of a safe working environment, ensuring the clinic complies with health and safety requirements
  • Ensure all systems, processes and protocols are being adhered to
  • Be immaculately and professionally presented

What’s in it for You

In addition to an attractive remuneration package that consists of a salary, superannuation, and a lucrative performance-based incentive scheme, you will have access to:

  • Heavily discounted aesthetic treatments, products and services
  • Ongoing professional development through our in-house training company
  • Reward and recognition programs
  • Salary packaging
  • Paid parental leave after 12 months continuous service
  • Discounted health insurance
  • And much more


About Artisan Aesthetic Group

Artisan Aesthetic Clinics is a premium skin-health and wellness business with a difference. We are a division of ASX-listed retailer, Vita Group, with more than 26 years’ experience and 1,500 team members across Australia.

We believe we have the best of both worlds – a small business mentality, with the benefit of the financial and operational backing of a disciplined, structured corporate. We are a values-based organisation and we truly believe that the way you do things is as important as what you do.

We are an equal opportunity employer and welcome diversity in the workplace.

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